One Question. One Formula. One Number.
Countless Insights.

Net Promoter Score is the leading measure of customer satisfaction worldwide and across industries. We use it to capture customer impressions, and use it to pivot deeper to really understand what customers are thinking and feeling about service, operations, facilties, and personnel.


One Question NPS Customer Survey

How likely is it that you would recommend this transportation service to a friend or colleague?

One Number NPS Formula

Transit industry NPS: 48%

Nationwide Net Promoter Score (NPS), rolling average

Net promoter rate over time by agency

Weighted importance rankings

Acceptable wait time distribution