Welcome to a new way to measure success
Net Promoter Score is the leading measure of customer satisfaction worldwide and across industries. We use it to capture customer impressions, and use it to pivot deeper to really understand what customers are thinking and feeling about service, operations, facilities, and personnel.
Right now, national transit industry NPS is at 38%, meaning significantly more public transit customers nationwide would recommend their transit provider to friends and family than would not. Track industry trends. See how your agency’s strengths and weaknesses are stacking up.
TransPro knows there’s much more to measuring public transit success than simply tracking ridership. We believe the true gauge of success lies in a deep dive into customer sentiments. That’s why we built the TransDASH digital dashboard.
We know it can be challenging to know exactly what customers are thinking about service delivery. Customer impressions of your service are impacting your success. TransDASH shows you in real time how your service stacks up in the eyes of your customers and compared to other transit agencies.
Look who’s using TransDASH
Transit organizations across North America are using TransDASH to track their customer satisfaction, inform decision-making, and improve the way they do business.